Email us
A real person reads every email, and we'll get back to you as soon as we can.
Email supportIt helps if you tell us
- your iPhone or iPad model and its iOS version (Settings › General › About)
- which game and mode you were playing
- what you saw, and a screenshot if you can
Please don't send a moment clip or a photo of yourself unless you want to; we never need one.
Quick fixes
It doesn't see me
- Step back until your whole body, feet included, fills the outline.
- Turn on more lights, and avoid a bright window behind you.
- Prop the phone steady, and don't move it during a round.
- In CO-OP, stay in your own half of the picture.
The camera is off
If you said no to the camera, open your device's Settings › Sweat Frenzy and turn Camera on. If the round says CAMERA BUSY, another app has the camera: close it and the round carries on.
Friends won't connect
- Both of you need to be signed in to Game Center (Settings › Game Center).
- Both of you need the latest Sweat Frenzy from the App Store.
- Party codes and links need iOS or iPadOS 26. On older versions, use INVITE A FRIEND.
- Check both phones are online.
Purchases
Missing a character you bought? Open the character picker and tap RESTORE, signed in with the Apple Account you bought it with. For refunds or billing questions, go to Apple at reportaproblem.apple.com, since Apple handles every payment.
The TV
Open Control Center, tap Screen Mirroring and pick your Apple TV or AirPlay TV, or plug in a cable. Keep the phone propped up facing you: it's still the camera.
No sound
Check the Sound effects and Music switches in the app's Settings, and turn up your device's volume. The beat helps you time your moves, so play with the sound up.